Over the last six months we’ve been investing a lot of time and money into our operations and services processes. We’re working with a consultant on several of the initiatives, and one of the first questions he asked me was, “So, what led you to start this business?” I guess the question connected with my reptilian brain, because before I even realized I was answering the question I said, “It certainly wasn’t to manage a group of people.” I know this resonates with many of the readers of this...
