All Service Levels Include:
- Maintenance of API connectors
- Troubleshooting and user support
- Reporting
Basic |
Pro |
Enterprise |
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How to make support requests: |
Online Form | Online Form | Form, Email, Phone |
Monthly support calls |
1 | 1 | 2 |
Monthly updates to field mappings |
1 | 2 | 4 |
Urgent priority response time |
4 hours | 2 hours | 1 hour |
High Importance response time |
24 hours | 4 hours | 2 hours |
Standard response time |
72 hours | 24 hours | 8 hours |
Support Channel |
Email & Support Center |
Email & Support Center |
Dedicated Account Manager |
Monthly Fee |
$500 | $750 | $1,250 |
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