A few years ago, I had a couple of employees who would regularly come into my office, telling me that we needed to automate a process. Being the typical visionary entrepreneur that I am, I was excited by the idea. The truth is that I loved these employees for about three months, until I realized that their desire to automate everything was actually causing nothing to get done and that their desire to simplify everything was wreaking chaos into the business. The siren song of automation is...
