To use the parlance of Twitter, I did a thing. To be more specific, I created a software development framework called TRAM. I put it together because Lift Enablement was growing fast. When we hired two developers (shout-out to Andrew and Megan) about a year ago, I needed to articulate my approach to technical/development projects. The result was an organizational tool that ensured we all used the same client-focused approach to projects.